Frequently Asked Questions
Everything you need to know about our cozy home products.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
How do I care for and clean my Stoov products?
Most of our cushion covers are machine washable at 30°C. We recommend air drying to maintain the fabric quality. Always remove the internal heating element before washing.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original condition and packaging.
Do your products come with a warranty?
Yes, all Stoov products come with a 2-year limited warranty covering manufacturing defects and electrical components.
Are the heating elements safe to use for extended periods?
Our products feature built-in safety sensors and an automatic shut-off timer to prevent overheating, making them safe for relaxation and all-day use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Afterpay.